Privacy Policy

Smart Nora Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.smartnora.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt-out of targeted advertising by:COMMON LINKS INCLUDE:FACEBOOK – https://www.facebook.com/settings/?tab=adGOOGLE – https://www.google.com/settings/ads/anonymousBING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsRakuten Advertising – Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.Privacy policy :https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your rights :https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@smartnora.com

You may also mail us at 461 Kings street West, Toronto, ON, m5v1k4, Canada

Nora Membership Terms & Conditions

These Terms & Conditions govern the Nora Membership program offered by Smart Nora Inc. By subscribing to Nora Membership, you agree to be bound by these terms.

1. Membership Overview

The Nora Membership is a subscription-based service providing extended warranty coverage, priority customer support, exclusive discounts, and firmware updates for Smart Nora devices.

Membership Benefits Include:

  • ✅ Lifetime Warranty (see Section 3)
  • ✅ VIP Customer Support
  • ✅ 40% Off Accessories
  • ✅ Firmware Updates & New Features

Monthly Fee: $5.99 USD/month (subject to change with notice).

2. Membership Eligibility & Activation

  • The Nora Membership is available only to Smart Nora device owners.
  • Members must enroll using a valid payment method. Subscription will auto-renew unless canceled (see Section 7).
  • If your original warranty has expired before subscribing, you must remain subscribed for at least 12 months after the warranty claim.
  • Membership benefits cannot be transferred to another person or device.

3. Lifetime Warranty Terms & Limitations

  • The Lifetime Warranty covers repairs and replacements of defective parts for as long as you maintain an active membership.
  • Coverage is for repair or replacement of specific faulty components only, not a full unit replacement unless deemed necessary by Smart Nora.
  • Damage due to misuse, accidents, unauthorized modifications, or improper storage is not covered.
  • Shipping fees for warranty claims apply and will be communicated at the time of service.

4. VIP Customer Support

  • Members receive priority access to customer support.
  • Support inquiries are handled faster than standard non-member requests, but response times may vary based on demand.

5. Exclusive 40% Discount on Accessories

  • The discount applies only to specific Smart Nora accessories, including but not limited to sleep masks, massage guns, nasal strips, and similar products.
  • The discount does not apply to Smart Nora Snoring Solution or third-party products.
  • Discounts cannot be combined with other promotions or offers unless explicitly stated.

6. Firmware Updates & New Features

  • Members receive access to firmware updates and new features developed for Smart Nora devices.
  • Some updates may require compatible hardware, and older versions of Smart Nora may not support all future updates.

7. Membership Billing & Cancellation

  • The $5.99/month membership fee is billed automatically on the same day each month.
  • Members can cancel at any time, but benefits (including warranty coverage) will end immediately.
  • If you cancel after using the warranty, you must pay for the repair or replacement costs incurred if the membership duration is less than 12 months.
  • No refunds or prorated credits will be issued for partial months or unused benefits.

8. Fraud & Abuse Prevention

  • Smart Nora reserves the right to deny service, void warranty claims, or terminate membership if we suspect abuse, fraud, or violation of these terms.
  • Examples of abuse include, but are not limited to:
    • Subscribing only when an issue arises and canceling afterward.
    • Attempting to transfer benefits to another person.
    • Filing false or exaggerated warranty claims.

9. Changes to Membership & Terms

  • Smart Nora reserves the right to modify or discontinue the Nora Membership program at any time.
  • We may update these Terms & Conditions periodically. Continued use of the membership after changes constitute acceptance of the new terms.

10. Contact Information

For questions about your membership, contact support@smartnora.com.